Business Process Re-Engineering
Houston Airport System
Business Process Improvement/ ERP Implementation
DCG conducted comprehensive BPI in major airport divisions in preparation for the City of Houston going out with an RFP for ERP replacement. More than 50 business processes were reviewed and documented in the following areas:
Planning, Design, Construction
Finance
Technical Services - Purchasing and Warehouse
Human Resources
DCH conducted "as is" and "to be" work shops to identify improvement opportunities. SAP has been selected as the ERP vendor and DCG is currently serving as Project Manager to implement SAP in the Aviation Department/HAS.
AIP Grants Compliance Review
DCG completed a review of grant management procedures for HAS’ Planning, Design and Construction Division in preparation for a FAA Office of Inspector General audit. This work included an inventory/documentation review of the $150 million North Runway project funded by AIP grants at George Bush Intercontinental Airport. Working closely with HAS Finance and Regional FAA staff, DCG created extensive project review checklists, file organization guidelines, completion of outstanding certifications, and response to a land acquisition compliance review. The scope included planning, construction, and land acquisition projects. With respect to land records, we inventoried all acquired parcels and reviewed and reconciled all acquisition costs. We also verified the Cost Summary, a required deliverable by the FAA. As a result of DCG reconciliation efforts, the project realized an additional $4.5 million of allowable reimbursement from the FAA.
- DCG also developed and held a Grant Management Overview class for over 35 HAS project management personnel, which included CEUs to participants. The course was also attended and applauded by Regional FAA representatives
- DCG also defined requirements, developed, and implemented grant-related reporting enhancements to HAS’ Project Management Information System (PMIS) to track grant disbursements and to generate FAA Form 271 and 272.
City of Houston
Courts Operations ReviewOur consultants conducted a comprehensive study of the development and organization, operations and automated systems for theMunicipal Courts. The study was prompted by City of Houston plans to implement a decentralized command station concept forPolice and Court operations and the need to better automate the processing of more than 1.8 million cases annually.
The scope of the study involved all court functions including ticket inventory and control; ticket entry; complaint processing;case filing; docketing; trial scheduling; courtroom operations; cashiering; mail processing; collections; case disposition; CityMarshall operations, warrant processing; bonding; case archiving; and, the interface with Prison Farm and Police Jailoperations. The study identified the operational, environmental and organizational issues confronting current and future courtoperations.
More than 70 specific recommendations were made to allow more effective handling of present and projected workloads. DCG prepared an Interim System Proposal addressed and presented 19 projects to be implemented in the interim period beforethe new system was operational. Most notable was our recommendation to implement an arraignment system in the Municipal Courts.Finally, a comprehensive 300 page Municipal Courts Policies and Procedures Manual, was prepared, detailing the operating andadministrative practices of the Courts.
Houston Metropolitan Transit Authority
Accounting Department ReviewOur consultants reviewed the organization and of the Accounting Division of the Houston Metropolitan Transit Authority("METRO"). The assessment of resources encompassed both staff efficiency/effectiveness and existing automatedsystems support (e.g. ARMS; PCs). The study was prompted by the Accounting Division's request for additional manpower todeal with the growing volume of transactions METRO is experiencing as a result of the $1.6 billion Regional Mobility Program.
The study focused heavily on the Fixed Asset and Capital Expenditure Sections of the Accounting Division. We reviewed METRO's existing automated fixed asset system, construction in process ("CIP") accounting system, and otherrelated work flows. The study concluded with a recommendation to replace the current Fixed Assets application with an interimapplication which provides for the CIP and fixed asset accounting and reporting needs of METRO. Study recommendations arecurrently being implemented.
Fort Bend County, TX
Operations Review – Treasurers OfficeDCG served as project leader to review operations/procedures reviews and reengineer work flows associated with payrollprocessing, cash management, and investment processing based on the County’s new application environment.
- Served as project coordinator of a Working Group established to evaluate upgrade strategies and develop a work plan for installing major new releases of the GHRS and LGFS applications.
- Documented policy and procedures for the new work flows covered in the form of a desk top “Accounting Manual”,including work flow steps; responsible staff; and, AMS procedures/screens/reports associated with completing the transaction.
- Evaluated the AMS Treasury Management module of the LGFS and confirm its suitability in meeting County investment (throughTexPool) and cash management needs.
- Developed requirements and a plan/strategy for additional staff training to ensure implementation success of the software and procedures and identify needs for procedures studies in additional areas.
Neighborhood Centers, Inc
Child Care Management SystemDCG has conducted an operations review of the child day intake functions for the largest operator of contracted day careservices in the State of Texas. In addition to making recommendations for improvement, we developed a comprehensive proceduresmanual which encompassed all intake functions including placement; scheduling; eligibility; data control; attendance monitoring;billing; and vendor payables.
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